Course sections

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  Interact With Customers

  This module describes the skills and knowledge required to interact with customers in delivering fundamental customer service, to both internal and external customers.

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  Provide Service To Customers

  This guide presents the skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers

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  Sell Products And Services

  Sell products and services using professional sales techniques that you can learn from this topic.

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  Show Social And Cultural Sensitivity

  Acquire knowledge on how to be socially aware when serving customers and working with colleagues

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  Manage Quality Customer Service

  Discover how to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

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  Work Effectively With Others

  This topic describes the skills and knowledge required to work in a group environment promoting team commitment and cooperation supporting team members and dealing effectively with issues problems and conflict.

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  Process Travel Related Documentation

  Learn how to prepare, process, identify, interpreret and despatch a range of travel and tourism documentation.

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  Book Supplier Services

  Acquire the knowledge required to create flight itineraries and construct normal international airfares.

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  Package Tourism Products

  Find out how to create, tailor and cost packages to meet the needs of particular markets or customers.

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  Source And Use Information On The Travel And Tourism Industry

  Discover how to source and use current and emerging information on the tourism and travel industry

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  Access And Interpret Product Information

  Access information on tourism hospitality or events products to fulfil any sales or operational need

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  Sell Tourism Products And Services

  Be equipped with skills to proactively sell tourism, hospitality or event products and services.

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  Access Information On Event Industry Operations

  This guide provides a range of topics required to assess current and emerging information on the events industry to enhance the quality of event coordination.

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  Operate An Online Information System

  This topic describes the skills and knowledge required to operate an online information system to source information for various operational purposes.

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  Construct Normal International Airfares

  Acquire the knowledge required to create flight itineraries and construct normal international airfares.

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  Prepare & Monitor Budgets

  Planning is the key to an organisation achieving its goals. However, translating high-level plans into realistic and workable budgets can be a challenge.

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  Source Airfares For Domestic Flights

  Know how to create flight itineraries and source airfares for domestic air travel.

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  Develop & Implement Marketing Strategies

  Starting and marketing business is possibly difficult, but it is made easier by learning this topic.

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  Manage Finances

  Learn how to undertake budgeting, financial forecasting and reporting requirements and to allocate and manage resources to achieve the required outputs for the business unit.

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  Content feedback_Travel & Tourism Advanced Course

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