Module 1 – Managing People

Lesson 1: Apply critical thinking skills in a team environment
This online module informs you of skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment. You will learn to address workplace problems and ways to overcome challenges as a team. You will also learn to apply a range of problem-solving skills, implement evaluation and analytical skills to resolve workplace issues within a team context and to review the effectiveness of the solutions.

Lesson 2: Mentor in the workplace

Implementing mentorship programs in the workplace is a cost-effective way to upskill employees and promote a positive work culture. The purpose of mentoring is to tap into the existing knowledge, skills, and experience of senior or high-performing employees and transfer these skills to newer or less experienced employees in order to advance their careers. In this module you will support your team by acquiring knowledge to implement, manage and organise mentorship opportunities, to develop individual or group mentoring plans, facilitate mentoring relationships, monitor mentoring programs and processes, as well as evaluate the effectiveness of mentoring.

Lesson 3: Coach others for success

An essential element of professional development in the workplace is the ability to coach others and support co-workers for their professional growth. Coaching is a collaborative process designed to create changes and to generate ideas to achieve shared goals, for problem solving in the workplace and for ensuring business growth. This module provides information of the necessary steps to contribute with the professional success of coworkers, through coaching in the workplace. You will learn to identify the coaching needs of different team members and plan accordingly; make a plan for the coaching sessions, organise a time and space that suit the coaching needs and provide planned and structured coaching sessions, document process and trainee’s progress, and provide feedback.

Lesson 4: Manage stress in the workplace

Stress is something everybody experiences at work, some time or another. Many people feel stressed if there’s an imbalance between what’s expected of them at work and what they’re able to do. This means the pressure they feel is too great and it can be hard for them to perform their job appropriately. In this module you will learn to identify, develop, and implement personal stress management strategies for yourself, for co-workers and employees. You will also learn techniques to increase and build team morale and a positive workplace culture, as well as manage, monitor and address stress levels within a team.

Lesson 5: Manage people performance

As a business owner, providing opportunities for teams and individuals to perform their role effectively and contribute to the operations and productivity of the organisation, is an essential task. To facilitate this process, work must be allocated, and roles must be defined according to employee’s skills and aptitudes, and a system in place to assess performance and develop new skills. In this module you will learn the process to assess people’s performance and allocate work, how to provide constructive feedback and ways to monitor and manage employee’s performance and maintain a positive work culture.