About Course  

Managers with strong conflict resolution tools will ensure better service and contribute to the company’s success. To deal effectively with workplace problems it’s important to have a management team and leaders with abilities to handle and resolve disagreements. If effectively managed, conflicts are an opportunity to grow. Our course provides fundamental tools and abilities so you can be equipped to effectively handle workplace conflicts. From resolving disputes of escalated complaints with customers and employees, you will learn conflict resolution techniques, communication skills and ways to engage people to find appropriate outcomes, promoting a positive workplace.

LEARNT platform has modules with engaging and up to date content written by industry-experts, to enhance your professional and personal skills. With practical information, learn the fundamentals of conflict management following best practices to thrive in this rewarding career. Continue building on your professional and personal development through our courses. Learning will earn you CRED points. A LEARNT way to obtain recognition.

What you’ll experience  

In this comprehensive course, you will learn about the fundamental skills and knowledge in relation to proper managing and handling conflict in your organisation. You will understand the different types, causes and stages of disagreement and addressing them effectively with proper resolution techniques. The industry-based’ content written by experts in the conflict resolution area, is relevant for leadership and management roles, but also to be better equipped to deal with conflict resolution in general.

This learning guide contains fundamental and relevant information delivered in a concise and practical way for learners to advance at their own pace and implement new skills actively at work. Every module consists of instructional text and ‘check for understanding’ sections at the end of each segment.