Australia’s Retail Trade Sector has consistently ranked well for business growth over the recent years. Because a lot of retail employees deal directly with customers, it is very important that they receive adequate training on how to provide great customer service and how to increase sales. LEARNT courses will get you qualified and job-ready to work in today’s retail industry and help you turn challenges into opportunities!
If you are looking for a ‘one-stop’ solution for all your training needs, Business in a Box is what you are looking for. LEARNT platform is a cost-effective source of learning and upskilling. By subscribing to our platform you will access valuable content from this package, choose suitable learning tools for your needs and manage the platform to monitor the staff’s progress. Your staff will be upskilled constantly, regardless of their level and will increase their productivity to perform effective sale skills and deliver a range of quality service and products to every customer.
LEARNT aims to guide your employees so they become lifelong learners! Through our learning tools, your staff will get excited about professional development and to contribute to the organisation’s success. When you subscribe to LEARNT, your organisation will have a tailored platform and a course menu that incorporates compliance and industry-based content for all your learning needs.
What our learners have to say
“In my role as a salesperson at Rebel Sport Miranda, I have found the information, skills and training on the Learnt Platform has increased my knowledge of the Retail industry and has made my role much more rewarding.
Apply critical thinking skills in a team environment
This online module informs you of the skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment. You will learn to address workplace problems and ways to overcome challenges as a team. You will also learn to apply a range of problem solving skills, implement evaluation and analytical skills to resolve workplace issues within a team context and to review the effectiveness of the solutions.
Apply knowledge of WHS laws in the workplace
This module will give you the skills and knowledge required to understand work health and safety (WHS) laws, and their compliance in the workplace. The module is for those who contribute to the compliance of WHS laws as part of their WHS responsibilities in the workplace, or for business owners. This module provides the tools to understand the Work Health and Safety legal and compliance framework, its implementation and how to stay updated of the WHS laws. It also provides information to identify legal obligations as an employer as well as employees, and identify the consequences of non-compliance with WHS.
Coach others for success
An essential element of professional development in the workplace is the ability to coach others and support co-workers for their professional growth. Coaching is a collaborative process designed to create changes and to generate ideas to achieve shared goals, for problem solving in the workplace and for ensuring business growth. This module provides information of the necessary steps to contribute with the professional success of coworkers, through coaching in the workplace. You will learn to identify the coaching needs of different team members and plan accordingly; make a plan for the coaching sessions, organise a time and space that suit the coaching needs and provide planned and structured coaching sessions, document process and trainee’s progress, and provide feedback.”
Coordinate business resources
To be a competitive business, all organisations must get more products/services to market sooner and improve their product/services in line with customer needs and expectations. To do this, you need the right resources, the right resource management procedures, plan and optimise resource acquisition and use. In this module you will learn to determine resource requirements, ensure an efficient resource expenditure within a budget and acquire and allocate resources and services. You will also be able to monitor and report on resource allocation and usage, measure and assess effectiveness of resource planning and maintain records concerning equipment and resource purchases for further reference.
Covid-19 What you need to know
Learn about COVID-19, how it spreads, who is at risk, what to do if you think you have it, and what resources and support are available to you.
Develop a marketing plan
All businesses need to have an effective marketing plan to promote and sell their products/serivces. A marketing plan is a strategic roadmap that businesses use to design, execute, and track their marketing strategy over a specific time period. Marketing plans can include separate marketing strategies for the various marketing teams or products across the company, but all of them work toward the same business goals. In this module you will learn how to devise marketing strategies that are specific for your needs, the process to plan and implement a marketing tactic with clear and measurable objectives, and to prepare and present a marketing plan.
Develop a media plan
As a business owner you need to have an effective media plan to promote and sell your products/services. This module will give you the power to turn your marketing data into actionable insights and get a new perspective on your marketing plan and business goals. You will gain clarity over your marketing decisions and be able to act on these insights to improve your marketing performance. This module provides essential information so you can select the appropriate media outlets for your sales and marketing needs. You will be able to produce a media plan by analysing your companies’ profile, identify your competitors and their characteristics, your target audience, and your budget capacity. You will also identify the creative and media requirements to engage your target audience to have a positive impact in your sales.
Develop a workplace learning environment
This unit applies to managers and team members who have prominent roles in encouraging, supporting and facilitating the development of a learning environment in which work and learning come together.
Develop the retail frontline
Continuous staff development ensures individual and organisational growth, as well as higher job satisfaction and productivity results. Employers should provide multiple opportunities for formal and informal professional development and encourage employees to follow a constant learning path to upskill and to accept new challenges. This course is a critical tool for organisations to use in assessing employee requirements for upskilling and improvement in specific areas and define gaps between desired and current skill levels of teams and individuals. Users will learn how to create training opportunities that appeal to various learning styles and methodologies, as well as assess the effectiveness of the training and the relevance of professional development in fostering a healthy work culture. You will learn to identify and evaluate team members skills, identify desired skill level based on organisational and industry standards, provide development opportunities for all team members and review the effectiveness of learning.
Drive sales results
In the retail market, having a yearly sales plan is essential to plan, increase and ensure sales, by developing a strategy, the organisation will be prepared to overcome seen and unforeseen circumstances as well as risks. A sales plan acts as a roadmap for developing the strategies that will help the company meet its sales goals. The plan serves as a guide for adjusting strategies that aren’t working, as well as to anticipate future sale initiatives. It also drives creative thinking- helps focus on the bigger picture. In this module you will learn essential information and appropriate tools to create a structured and solid plan to drive sales, to maintain customers, to gain new customers, to succeed and stand out in the retail market.
Enhance the Customer Service Experience
This course will enhance your ability to handle customer and client interactions with confidence by implementing best practice customer service techniques, delivering customer satisfaction and developing customer loyalty.
Ensure Team Effectiveness
Teams are an everyday part of many organisations. A team based culture is the most effective means to achieve both results and job satisfaction
Facilitate continuous improvement
To facilitate continuous improvements between management and employees is must by informing employees about the company’s goals and KPI’s
Identify hazards, assess and control safety risks
Identify hazards – find out what could cause harm. · Assess risks, if necessary – understand the nature of the harm
Implement and monitor WHS practices
Implement and monitor work health and safety practices and monitor health, safety and security training; Maintain WHS
Manage finances within a budget
This course describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget
Manage human resource services
This course will inform the user of the performance outcomes, skills and knowledge required to plan, oversee and deliver human resources services.
Manage people performance
As a business owner, providing opportunities for teams and individuals to perform their role effectively and contribute to the operations and productivity of the organisation, is an essential task. To facilitate this process, work must be allocated, and roles must be defined according to employee’s skills and aptitudes, and a system in place to assess performance and develop new skills. In this module you will learn the process to assess people’s performance and allocate work, how to provide constructive feedback and ways to monitor and manage employee’s performance and maintain a positive work culture.
Manage quality customer service (BIAB)
Develop knowledge and skills and strategies to ensure delivery of quality products and services.
Manage recruitment selection & induction processes
Learn how to best manage all aspects of the recruitment and induction process. This will help you to select and recruit team members best suited to your roles and expectations
Manage stress in the workplace
Stress is something everybody experiences at work, some time or another. Many people feel stressed if there’s an imbalance between what’s expected of them at work and what they’re able to do. This means the pressure they feel is too great and it can be hard for them to perform their job appropriately. In this module you will learn to identify, develop, and implement personal stress management strategies for yourself, for co-workers and employees. You will also learn techniques to increase and build team morale and a positive workplace culture, as well as manage, monitor and address stress levels within a team.
Mentor in the workplace
Implementing mentorship programs in the workplace is a cost-effective way to upskill employees and promote a positive work culture. The purpose of mentoring is to tap into the existing knowledge, skills, and experience of senior or high performing employees and transfer these skills to newer or less experienced employees in order to advance their careers. In this module you will support your team by acquiring knowledge to implement, manage and organise mentorship opportunities, to develop individual or group mentoring plans, facilitate mentoring relationships, monitor mentoring programs and process, as well as evaluate the effectiveness of mentoring.
Organising and facilitating meetings is an essential skill, useful for the workplace and for everyday interactions. This module will provide you with valuable and practical information for the effective organisation of meetings to achieve specific outcomes and help business productivity. This module covers topics that will help you identify the purpose and characteristics of meetings to make meeting arrangements, send meeting invitations and to prepare and distribute meeting documents and notes.
Plan and manage conferences
This module is for anyone that is required to plan and manage conferences and wants practical and useful information to make this process more effective. In this comprehensive module you will learn to plan a conference based on its brief and purpose and follow a process to ensure the conference complies with all requirements. You will learn to identify the outcomes, identify speakers and their requirements, ensure the venue complies with required facilities and draft a conference program. It will also prepare you to identify the target group and administration requirements, as well as ways to promote and publicise the event, arrangements for the conference, coordinate conference proceedings and prepare conference papers.
Positive mental health & wellbeing during COVID-19
During this time, it’s important to do things that help us to cope and maintain good mental health. Here are some ways to stay mentally healthy.
Safety & Security
This course provides you with general information about how to best manage robbery related risks.
Sell to the retail customer
Qualities of an excellent service and retail across all industry areas is characterised by addressing customer needs and expectations and comply with professional service standards and protocols for retail industry personnel. This comprehensive module will cover essential information to provide outstanding customer service. You will learn to identify customer needs and connect with the customer by demonstrating excellent communication skills to gather information and determine customer’s preferences. You will learn the importance of becoming familiar with services and products you provide, to tailor options to customer needs and promote product and service features and benefits. You will be equipped to address customer questions and objections, techniques to close a sale and facilitate the sale of products and service.
Use oral communication skills for effective workplace presentations
Organising and facilitating presentations is an essential professional skill, useful for the workplace and for everyday interactions. This module will provide you with essential and practical skills to use appropriate oral communications skills for effective presentations. You will be able to identify the purpose and style of the presentation to target the audience needs, gather and structure the content and support materials and plan for the presentation delivery. You will also learn about techniques to make an exceptional presentation using effective communication strategies, verbal and non-verbal, tools to review your performance and the effectiveness of your communication and identify areas for improvement.
Work in a socially diverse environment
This course will give you the skills and knowledge required to be culturally aware when serving customers and working with colleagues from diverse backgrounds
Working from home during Covid 19
Adapting to a home working environment can be challenging. It’s important to develop ways of working that support your mental health and wellbeing.
How do I get started?
You can start right away! Once you have completed the sign-up process and completed your checkout successfully, you can start learning on the spot. You will receive a confirmation email and a receipt for your purchase. This email will contain your course login details (username and password), and instructions on how to access and log in to your course. Don’t forget to check your junk/spam folder if you do not receive this email.
Are there any requirements to undertake a course with Learnt?
A willing attitude and a computer/tablet/phone are all you need to get started! You do not need any pre-requisites to complete any of our online courses. However, if you have any further questions, feel free to contact us on
How do I receive and begin my course?
You can start right away! Once you have completed the sign-up process and completed your checkout successfully, you or your team can start learning on the spot. You will receive a confirmation email and a receipt for your purchase. This email will contain your login details (username and password), and instructions on how to access, log in and invite your team to your platform. Don’t forget to check your junk/spam folder if you do not receive this email. If you would like assistance with this process, please feel free to contact us 1300 439 439 or email us at firstname.lastname@example.org
I purchased a monthly Business in a Box subscription, will I automatically be charged monthly?
Yes, a payment will be deducted from your account on the anniversary date of your original subscription purchase.
^A business must be a Qantas Business Rewards Member to earn Qantas Points for business. A one-off join fee of $89.50 including GST normally applies, however this will be waived for Learnt Global Pty Limited customers. Membership and Qantas Points are subject to Qantas Business Rewards Terms and Conditions. Qantas Points for business are offered under the Learnt Global Pty Limited Terms and Conditions. Learnt Global Pty Limited customers will earn up to 20 Qantas Point(s) for every $1 (inc. GST) spent on monthly, annual or custom enterprise licences or content licences purchased from and paid to the Program Partner in accordance with the Program Partner’s enterprise licence terms and conditions and not via a referral partner, white label partner or third party or where a discount or promotion or qualification code has been applied in purchasing an Eligible Product or on any consulting, implementation or content development services offered by the Program Partner in conjunction with or separate to the purchase of Eligible Products. Qantas Points will be credited to the Members’ Business Rewards account within 14 days of purchase. Any claims in relation to Qantas Points under this offer must be made directly to Learnt Global Pty Limited.